Return & Refund Policy

At ShickHub, we stand behind the quality of every piece we offer. If you're not fully satisfied, we're committed to making it right — quickly and without hassle.

1. Return Window

You have 14 days from the date of delivery to request a return or exchange. Requests submitted after this period cannot be accommodated.

2. Eligibility Criteria

To qualify for a return, items must be:

• Unworn, unwashed, and undamaged
• In original packaging with all tags intact
• Accompanied by a valid order number or proof of purchase
  

3. How to Initiate a Return

1. Contact Us — Email support@shickhub.store with your order number, the item(s) you wish to return, and the reason.
2. Await Review — Our team will respond within 24–48 hours with return authorization and shipping instructions.
3. Ship Your Package — Securely pack your item(s) and send via a trackable carrier service.

Items returned without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery at support@shickhub.store
• Include clear photos showing the defect or issue
• We will process a replacement or full refund at no cost to you

5. Refunds

Once your return is received and inspected, we will notify you of the outcome:

• Approved refunds are processed to your original payment method within 5–7 business days.
• Your bank or card provider may require additional time to post the credit.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or our error are free.
• Original shipping fees are non-refundable.
• Please note that items must be returned to our international fulfillment warehouse. Return shipping rates will vary based on your location and carrier.

Need Help?

Our support team is happy to assist with any questions about returns, exchanges, or your order.

support@shickhub.store